Privacy Policy

Baton Rouge Sod ("we," "us," or "our") operates the website batonrougesod.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

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1. Information We Collect

We collect personal information that you provide directly when requesting estimates, placing orders, or contacting us. This may include:

• Your name, email address, phone number, and physical address
• Details about your sod order, delivery location, and lawn measurements
• Payment information processed securely through third-party payment processors

We also collect certain information automatically when you browse our website:

• Device type, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• IP address and general geographic location

2. How We Use Your Information

We use the information we collect to:

• Fulfill sod orders and schedule deliveries to your location
• Respond to your inquiries, quote requests, and customer service questions
• Send order confirmations, delivery updates, and appointment reminders
• Improve our website, products, and overall customer experience
• Communicate seasonal promotions or service updates (with your consent)

3. Cookies and Tracking

Our website uses the following tracking technologies:

• Google Analytics (G-EE79HSKRE9) to analyze website traffic, understand visitor behavior, and improve our content. Google Analytics collects anonymous usage data including pages viewed, session duration, and device information.
• LeadConnector Chat Widget to provide live chat support and capture customer inquiries through our on-site messaging tool.

We do not use third-party advertising cookies. We do not sell or share your browsing data with ad networks.

4. Information Sharing

We never sell your personal data. We may share limited information with:

• Delivery partners who need your address and contact details to complete sod deliveries
• Payment processors who handle transaction processing securely on our behalf
• Legal authorities when required by law, court order, or governmental regulation

5. Data Security

We take reasonable steps to protect your personal information:

• Our website uses SSL encryption to secure data transmitted between your browser and our servers
• Payment processing is handled through PCI-compliant third-party providers
• Access to customer data is limited to authorized employees who need it to fulfill orders and respond to inquiries

No method of electronic transmission or storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request deletion of your personal data by contacting us directly
• Opt out of marketing emails at any time by clicking the unsubscribe link or contacting us
• Update your contact information by calling or emailing our team
• Request a copy of the personal data we hold about you

7. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.