Refund & Returns

Baton Rouge Sod stands behind the quality of every pallet we deliver. Sod is a live, perishable product that requires proper handling and care after delivery. This policy explains what happens if your order does not meet expectations and how we handle refunds and replacements.

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1. Overview

All sod sales are considered final once the product has been delivered and accepted at your location. Because sod is a living product, it begins to deteriorate if not installed promptly. We encourage all customers to install sod within 12 to 24 hours of delivery for the best results.

2. Quality Guarantee

We source fresh sod directly from trusted Louisiana farms. Every pallet is inspected before it leaves for delivery. When your sod arrives, we ask that you:

• Check each pallet visually before the driver leaves
• Look for green, healthy blades with intact root systems
• Confirm the correct grass type and quantity match your order
• Reject any pallet that appears dead, dried out, or severely damaged on the spot

If you reject a pallet at the time of delivery, we will not charge you for that pallet. Rejected pallets are returned with the driver at no cost to you.

3. Reporting Issues After Delivery

If you discover a problem after the driver has left, contact us within 24 hours. When you call or email, please provide:

1. Your order number or the name on the account
2. Photos of the affected sod showing the condition clearly
3. A brief description of the issue (dead on arrival, wrong type, short count, etc.)

Send photos to or text them to 225-310-8080. The sooner you report the issue, the faster we can resolve it.

4. Eligible for Refund or Replacement

We will issue a refund or send a replacement at no additional charge for the following situations:

• Dead on arrival: Sod that was clearly dead, brown, or dried out when delivered
• Wrong grass type: You ordered St. Augustine but received Bermuda, or any other mismatch
• Short order: You received fewer pallets than what was invoiced and paid for
• Damaged during transport: Pallets that were crushed, torn apart, or visibly damaged by the delivery process

5. Not Eligible for Refund or Replacement

Because sod is a live product that depends heavily on post-delivery care, the following situations are not covered:

• Sod that was healthy at delivery but died due to lack of watering, improper installation, or poor soil preparation
• Brown or yellow patches that appear days or weeks after delivery from insufficient irrigation
• Fungus, disease, or pest damage that developed after installation
• Minor cosmetic issues like slight yellowing on the interior of a tightly rolled pallet (this is normal and recovers with sunlight and water)
• Sod left on the pallet for more than 24 hours without installation
• Seasonal dormancy browning (Bermuda and Zoysia naturally go dormant in winter)

6. Refund Process

Once we receive your report and photos, here is what to expect:

• Review: Our team reviews all claims within 2 business days
• Decision: We will contact you with a resolution (refund, replacement, or explanation)
• Refund: Approved refunds are returned to your original payment method within 5 to 7 business days
• Replacement: Approved replacements are scheduled for delivery within 3 business days, subject to availability

Partial refunds may be issued when only a portion of the order was affected. For example, if you ordered 6 pallets and 1 arrived damaged, we will refund or replace that 1 pallet.

7. Delivery Issues

If our delivery team misses the scheduled window or your sod arrives significantly late, contact us right away. Late delivery that results in sod deterioration on the truck is treated the same as a quality issue and may qualify for a replacement.

If nobody is present at the delivery address during the scheduled window, the driver will attempt to place the pallets in a safe location. We are not responsible for sod left unattended after delivery if no one was available to inspect it.

8. Cancellations

Orders can be canceled with a full refund if you contact us at least 24 hours before your scheduled delivery date. Orders canceled within 24 hours of delivery may be subject to a delivery fee if the truck has already been loaded or dispatched.